Provide Client Support and Connectivity

• Offer technical support via phone, email, and in-person interactions to troubleshoot connectivity issues and assist with access requests.
• Facilitate access to network resources for employees, vendors, and other stakeholders.

Data Recovery and File Management

• Recover accidentally deleted data, manage and organize user folders, and set up permissions in alignment with data access policies.

Network and Server Administration

• Oversee the configuration and maintenance of network workstations, servers, and network devices, ensuring optimal performance.
• Assist in network protocol management, including TCP/IP configurations, for Windows and other systems.

Problem Investigation and Solution Implementation

• Diagnose and resolve technical issues by identifying root causes and testing potential solutions before implementation.

Device Setup and Maintenance

• Install, configure, and maintain hardware such as computers, servers, printers, and network equipment, including cabling and connections.
• Troubleshoot hardware issues and implement corrective measures to restore functionality.

System Security and Confidentiality

• Implement protocols to protect network and system integrity, with a focus on safeguarding file permissions, data confidentiality, and user access.

Documentation and Compliance

• Maintain up-to-date records, including SOPs, IT forms, and hardware/software documentation, to support operational consistency.

Information Security Management Compliance

• Ensure compliance with MCB Information Security Management Policies (ISMS) and proactively advise on any security threats or breaches, including virus outbreaks.

Network Security and Disaster Recovery

• Monitor and enhance network security to reduce downtime, maintain access permissions, and ensure backup and disaster recovery protocols are in place.