Malakoff Utilities Sdn. Bhd. is a leading district cooling and electricity distribution infrastructure owner and operator in Malaysia.
The company is a wholly owned subsidiary of Malakoff Corporation Berhad.
DISTRICT COOLING SYSTEM
DISTRICT COOLING SYSTEM
We provide chilled water for the air-conditioning system to the KLS’s buildings and complexes through our Centralized Chilled Water Plant. District Cooling is the latest environmental-friendly alternative to traditional chillers installed in individual buildings. District cooling system produce chilled water at a central plant and distributes it through underground pipes to buildings connected to this system. Customers can then use chilled water to meet their air-conditioning needs. Individual building no longer needs large space to host chillers or cooling towers. With District Cooling, an uninterrupted supply of cold water is available with minimum environmental impact i.e. significant reduction of energy consumption as well as of CFC and CO2 emissions.
Malakoff Utilities Sdn. Bhd. was granted a license by the Energy Commission of Malaysia to distribute and sell electricity within KLS under an exclusive franchise.
Malakoff Utilities Sdn. Bhd. is a leading district cooling and electricity distribution infrastructure owner and operator in Malaysia. The company is a wholly owned subsidiary of Malakoff Corporation Berhad.
It was established to undertake the development of the Electricity Distribution System (“EDS”) and District Cooling System (“DCS”) for the Kuala Lumpur Sentral Development Area (“KLS”) which encompasses a total area of 291,374 m2 in size.
Supplying district cooling and associated services to multiple blocks of combined commercial and office space, the contracted demand of the KLS development is 17,000 Refrigerant Tonnes (“RT”).
Malakoff Utilities Sdn. Bhd. was granted a license by the Energy Commission of Malaysia to distribute and sell electricity within KLS under an exclusive franchise. Since its inception in the year 2000, it has recorded no major downtime or interruption in its supply and distribution of chilled water and electricity to this development.
Frequently Asked Questions
1. Automatic Fuel Adjustment (AFA)
How does the Automatic Fuel Adjustment (“AFA”) mechanism work, and what does it mean?
The Automatic Fuel Adjustment (AFA) mechanism works by making electricity tariffs more transparent, fair, and responsive to actual market conditions. It allows automatic monthly tariff adjustment based on current fuel prices and foreign exchange rates.
This means:
- You get a more accurate reflection of energy costs
- Smaller and regular adjustments that avoid price shocks
- It encourages smarter and more efficient energy usage
Overall, the AFA mechanism helps create a more stable and predictable electricity pricing system for consumers.
How is the Automatic Fuel Adjustment (“AFA”) more important than the previous ICPT mechanism?
The Automatic Fuel Adjustment mechanism offers several improvements compared to the previous mechanism, the Imbalance Cost Pass-Through (ICPT), particularly in terms of timeliness, cost accuracy, and transparency.
In summary, AFA makes pricing fairer, more predictable, and aligned with energy market conditions. Updates will be published monthly on the Energy Commission’s website.
2. Time of Use (“ToU”)
What is Time of Use (“ToU”)?
Time of Use (ToU) is a scheme that allows customers to manage their electricity usage more efficiently and enjoy lower rates during Off-Peak Hours.
Electricity rates are higher during Peak Hours due to high demand, while lower rates are applied during Off-Peak Hours to encourage usage when demand is low.
Previously, ToU Scheme is offered to Medium and High Voltage Non-Domestic customers. Starting from 1 July 2025, the ToU scheme will be available as an option plan for Domestic and Non-Domestic Low Voltage customers who have been installed with Smart Meter.
How is the Automatic Fuel Adjustment (“AFA”) more important than the previous ICPT mechanism?
ToU scheme has 2 time zones (Peak and Off-Peak):
Are there any terms and conditions that apply when changing the tariff from General to Time-of-Use (ToU)?
- The (“ToU”) scheme is optional and not automatic. Customers can still remain on the General Tariff if they choose to.
- For existing customers requesting a new account under the Time of Use (“ToU”) tariff must first clear all outstanding balances. Applications will only be processed once full payment has been received, and the new ToU account will be created thereafter.
- For new/existing customers will be charge a RM10 Stamp Duty to the bill upon activation of the ToU tariff. Customers are advised to complete the LHDN stamping online at https://stamps.hasil.gov.my/stamps/
- For existing customers, they need to complete their current billing cycle period prior to activation of the ToU tariff. Your start date for ToU tariff will follow the billing cycle period i.e. BC01 period :1st until 30th, BC02 period: 15th until 14th & BC03 period: 22nd until 21st monthly.
- Customers who switch to the ToU tariff must stay on it for at least one full billing cycle. RM10 Stamp Duty will apply for switching back to the general tariff.
How to apply for Time-of-Use (ToU) Tariff?
i) Walk-in | Customers may get the New Application of Supply of Electricity form by walk-in to our Customer Care Counter located at Suite 4-G-A, Ground Floor, Block 4, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur. |
ii) Email | By completing the form, applications can be submitted via email at [email protected] |
3. Inquiry & Contact Information
Where can I get more help and information?
For assistance or further information, you may contact us via available channels below:
- MUSB Customer Care Hotline: +603-22735888
- Email: [email protected]
- Website: www.malakoff.com.my/ malakoffutilities
- Refer to the Energy Commission’s website: Visit https://www.st.gov.my for official information and the latest guidelines
These channels provide comprehensive support for all your electricity-related enquiries.
New Updates/Announcements
Malakoff Utilities
Get in touch with us:
Address: Plaza Sentral, Suite 4-G-A, Ground Floor, Block 4, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur
+603-22735888